DAY 095 : Can I get a refund?

I'm afraid it's against  our policy...  이런 표현은 회사에서 일할때 많이 사용해볼수 있겠내요.

1.대화 mp3

1. D95_N.mp3

Good afternoon, How may I help you?
Can I get a refund on this coat?

I'm afraid it's against our policy to give refunds. 
This is torn, Can I exchange it for another one?

All sales are final. We're sorry for the inconvenience
I'm so fed up with your service.

2. 온라인강좌 및 출처 : https://www.youtube.com/watch?v=Grah7ER-gZo&t=199s


3. 리뷰